Privacy Policy
This policy explains what personal data is handled when you visit this website or order a HD Stream UK plan, and the rights you have under UK data protection law (UK GDPR). Last updated: 17 September 2026.
On this website
The site has no customer accounts and no newsletter, and it does not use advertising or analytics cookies. Our server and Cloudflare, which protects and speeds up the site, process technical data such as your IP address, browser type, the page requested and the time of the request. This data is used to keep the site secure and working. Cloudflare may set a strictly necessary security cookie. The full list is on our cookie policy page.
When you use the order form
The order form asks for your name, email address, country, phone number, the device and player app you use and how you want to pay, plus an optional note. We use them to handle the order, arrange payment, send your login details and help you afterwards, and we send a confirmation to the email address you give. With each order we also record your IP address, browser and the page you came from, to limit abuse of the form; these three are removed after 30 days.
When you order on WhatsApp
When you message us, we receive your phone number, the name on your WhatsApp profile and the messages you send. We use them to take your order, send your login details, answer your questions and handle refunds. WhatsApp's own privacy policy also applies to the chat.
Payments
Payments are handled by the service you choose: a card payment provider, PayPal, a crypto network or a gift card issuer. Each has its own privacy policy. We receive confirmation that you have paid.
How long we keep it
We keep order data only for as long as we need it for your plan, support, refunds and our legal obligations. Cancelled, expired and refunded orders are deleted from the order form records after 12 months.
Who we share it with
We do not sell your data or share it for advertising. It only goes to the providers named above, where they need it to run the site, the chat or the payment.
Your rights
You can ask to see the data we hold about you, to correct it, to delete it or to stop us using it, within the limits set by law. Send your request on WhatsApp from the contact page. If you are unhappy with our reply, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Privacy questions
Do you sell or share my details?
No. Your name, email, phone number and order details are used only to handle your order and to help you afterwards. They go to the providers named above, where they need them to run the site, the chat or the payment.
How do I ask for my data to be deleted?
Message us on WhatsApp from the contact page and say which email or phone number you used. We delete what we are not required to keep and confirm in the same chat.
Does the site track me with cookies?
No advertising or analytics cookies are used. The only cookies are technical ones from WordPress, the shop, the order form spam check and Cloudflare, listed on the cookie policy page.
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