Refund Policy
This policy covers every HD Stream UK plan: Match, Season and Champion 4K, on one screen or Multi-screen. Last updated: 14 September 2026.
When you get a refund
If the service does not work within 7 days of activation, and our support team has not been able to fix the problem, we refund you.
How to ask
Message us on WhatsApp from the contact page within those 7 days. Tell us which plan you bought, the date of your order, the device you use and what goes wrong. Support tries to fix it first; if the service still does not work, the refund applies.
No automatic renewal
Plans do not renew automatically, so there is never a renewal charge to cancel or refund. When your plan ends, you choose whether to buy another period.
Before you order
Check that your device can install a player app. Fire TV models running Vega OS, such as the Fire TV Stick 4K Select, cannot. If you are not sure, ask us on WhatsApp before you pay.
Refund questions
Can I get a refund if it does not work on my Fire Stick?
Yes, if the service does not work within 7 days of activation and our support team could not fix it. Message us within those 7 days with your order date, your device and what goes wrong.
What if my stick runs Vega OS?
A Fire TV Stick 4K Select and other Vega OS models cannot install player apps, so the plan cannot work on them. Check the software version before you order; if you are unsure, ask us first and we will tell you.
Is there a renewal charge to cancel?
No. Plans do not renew by themselves, so there is never a renewal to cancel or refund. When the period ends, the service stops and you decide whether to order again.
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